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Privacy Policy
Last Updated: 29 July 2026
Privacy Policy – Exterior Cleaning Services NI
Exterior Cleaning Services NI ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you use our website, contact us or use our services.
By using our website or contacting us, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Exterior Cleaning Services NI
Owner: Ultan Connery
Northern Ireland, United Kingdom
Email: info.ecsni@gmail.com
Telephone: 07899 342456
Website: www.exteriorcleaningservicesni.co.uk
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
2. Information We Collect
We may collect the following information:
Personal Information
Name
Telephone number
Email address
Property address
Postcode
Photographs you send to us
Details about your enquiry
Technical Information
When you visit our website we may automatically collect:
IP address
Browser type
Device information
Website usage information
Cookies (where applicable)
3. How We Collect Your Information
We collect information when you:
Submit a quotation request
Contact us through our website
Contact us via Facebook Messenger
Contact us via WhatsApp
Contact us by telephone
Send us an email
Interact with our Facebook or Instagram advertisements
Become a customer
4. How We Use Your Information
We use your information to:
Provide quotations
Respond to enquiries
Arrange appointments
Carry out exterior cleaning services
Process payments
Communicate with customers
Improve our services
Comply with legal obligations
We do not sell your personal information to third parties.
5. Lawful Basis for Processing
Under UK GDPR we process your information under one or more of the following lawful bases:
Contract
Legitimate Interests
Legal Obligation
Consent (where required)
6. Facebook, Instagram & WhatsApp
If you contact us through:
Facebook Messenger
Facebook Lead Ads
Instagram
WhatsApp
we will use the information you provide solely for responding to your enquiry, preparing quotations and providing our services.
These platforms have their own Privacy Policies which can be viewed on their respective websites.
7. Photographs
Customers often send photographs of roofs, driveways, render, gutters and other exterior surfaces.
These photographs are used solely for:
Preparing quotations
Assessing access
Planning work
Providing our services
We will never publish photographs of your property without permission.
8. Data Storage
We store customer information securely.
We take reasonable technical and organisational measures to protect your personal information against:
Loss
Unauthorised access
Misuse
Alteration
Disclosure
9. How Long We Keep Your Information
We only retain personal information for as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Maintain business records
10. Sharing Information
We may share information with trusted third parties where necessary, including:
Payment providers
Accountants
Professional advisers
Government authorities where legally required
We never sell customer information.
11. Cookies
Our website may use cookies to improve your browsing experience.
Cookies may be used for:
Website functionality
Analytics
Performance monitoring
You can manage cookies through your web browser settings.
12. Your Rights
Under UK GDPR you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information
Withdraw consent where applicable
To exercise any of these rights please contact us.
13. Complaints
If you believe we have not handled your information correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
14. Third Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Exterior Cleaning Services NI
Email: info.ecsni@gmail.com
Telephone: 07899 342456
Website: www.exteriorcleaningservicesni.co.uk